Refund policy

The Golden Line

📦 Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition

  • Must include original packaging

  • Proof of purchase is required

Items that do not meet these conditions may not be accepted.

🚫 Non-Returnable Items

The following items cannot be returned:

  • Final sale items

  • Gift cards

  • Worn, washed, or damaged items

🔄 Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrect item received

If you need an exchange, contact us at:
TGL88@thegoldenline.store

💸 Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection

  • If approved, your refund will be processed to your original payment method

⏱️ Please allow 5–10 business days for the refund to appear.

🚚 Return Shipping

  • Customers are responsible for return shipping costs

  • Shipping costs are non-refundable

  • If the item is defective or incorrect, we will cover return shipping

📍 How to Start a Return

To initiate a return, contact us at:
TGL88@thegoldenline.store

Include:

  • Order number

  • Item(s) you want to return

  • Reason for return

⚠️ Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery

  • Include photos of the issue

We will resolve it quickly.

🌿 Our Commitment

At The Golden Line, every piece is created with intention and meaning. We stand behind our quality and aim to ensure every customer experience reflects that standard.